Once we have helped you implement your Saadiqin System solution, our next job is to help you gain the best value and performance from your investment.
Our Customer Support services enables you to mitigate risk by ensuring operational stability. It optimises the performance of your IT solution, and allows you to benefit from lower total cost of ownership and maximise investment returns.
We offer Customer Support for our entire product range, enabling you to log, query, discuss and resolve any operational issue that you may experience during the use of the software solution – safe in the knowledge that you have access to the excellent support system offered by Saadiqin.
Our Customer Support packages offer tailored solutions, to give you the flexibility to choose the level of support you need. We offer both Standard and Premium Support:
- Dedicated offsite support
- Dedicated support managers
- Tighter service level agreements, delivering faster responses to meet your business demands
- Seamless access to Expert Services and Training
- Defect management
- System optimisation
Our Support offerings result in smooth-running systems with maximized productivity. That’s why our support options typically:
- Deliver up to 80% reduction in outstanding issues
- Reduce your close-of-business times by 50%
- Establish 99.9% channel transaction efficiency.
Our standard support offerings provide you with:
- 24/7 Access to our critical call centre
- Access to the Customer Support Portal, to
- Log and resolve incidents
- Download Software Updates
- Access knowledge base, case studies
- Access to support managers